FAQs

 

Frequently Asked Questions

 

Can you make an item in a different colour?

Yes, we can produce charms in different colours and Jewellery pieces using differed semi precious beads and cabochons upon request.

For example we can make a Wine glass charm with the same charm but instead of a green bead colour scheme it can be done in red as shown below.

colourchange

 

 

 

 

Simply contact us and let us know what you would like and we’ll see what we can do.

 

How do I pay for items?

We accept on line payments by Paypal.

 

Can I pay by cheque or by bank transfer?

Afraid not, our policy for online shopping is payment by PayPal only.

 

What are your postage charges?

Orders over £30.00 enjoy free postage.

 

Orders Under £30.00 vary by product, postage is charged once for the most expensive item in the basket.

You will be able to see your calculated postage in your basket.

Postage charges for items are as follows:

Jewelry : £1.95

Purses & Soft Clutch bags : £2.50

Clutch Bag (Hard Shell) : £3.00

Medium Bags : £3.00

Large Bag : £6.00

Scarf : £2.50

Wine Glass Charms : £1.00

 

What are your delivery times?

Our delivery times vary for different products, for example we source our Italian Bags from Italy, some of our Italian Bags may not be in stock at the time of your order, we may be waiting for a shipment to arrive.

For most of our products, orders received before 3:00pm, delivery is usually:

2 to 5 working days for Mainland UK

3 to 10 working days for Scottish Offshore Islands, Isle of Man, Scottish Highlands and Northern Ireland.

7 – 10 working days for the Channel Islands and Mainland Europe. Unfortunately we can not offer you an exact time or date of delivery.

 

As we hand craft the majority of our products, some items are more complex than others and may require more time to be made. If this happens we will e-mail you to inform you of a more accurate delivery time or refund you if you cannot wait for your item.

 

Italian Leather items may have longer delivery times depending on our current stock and shipping schedule.

The lead time for delivery could be up to 35 days if we don’t have it in stock.

If you are highly interested in our Italian leather goods, it is recommended to become a member of our <a href=”http://www.allure-accessories.com/?page_id=23″>Posh Bags Club</a>

As a member of The Posh Bags Club you will receive monthly offers and a chance to buy discounted lines at greatly reduced prices. Just visit The Posh Bags Club for more detailed information.

 

 

Can you guarantee stock?

We try to be as accurate as we can when keeping track of our stock, although there may be rare occasions where we have sold out of an item and have not managed to update our site or to restock.

All jewellery is hand made so as long as we can obtain the beads we will be able to fulfil your order.

We will always contact you to offer an alternative or refund you if an item is unavailable.

 

Do you charge VAT to customers outside the UK?

 All prices shown are inclusive of vat @ 20%

 

What is your returns policy?

Any items that you believe are defective must be returned to us within 14 days of purchase.

For hygiene reasons we do not accept returns on earrings or body  piercing jewellery items.

We do not send out replacements.

Returns are sent at your own expense.

We recommend using recorded delivery and keeping proof of postage.

Please note – all of our jewellery is made using sterling silver and all silver has a tendency to tarnish over time. Tarnishing naturally occurs because of chemicals  in the air, for example sulfur or hydrogen sulfide. Humidity and storing the silver can also tarnish the piece, known as oxidation, which will give the silver a darkish black colour.

We do not accept returns due to tarnishing alone.

Tarnish is most easily removed when it first becomes visible, it can be removed using specialist cleaning treatments available from high street Jewellers or online, we offer Talk of The Town Silver and Gold jewellery treatments listed in Bead and Supplies.

The best way to keep your silver jewellery clean is by wearing it often, 

Similarly, semi-precious stones will often vary in colour, bear veins, lines or flecks. These elements occur naturally during original construction therefore we are unable to guarantee that when purchasing a set of our Jewellery all of the pieces will match.

 

 

 

May I order a few sample items to see the quality and actual size before I make payment?

No. You can visit our studio in Gilesgate Durham to view items in person or you can contact us for more images or item sizes.

 

Do you stock all the items on the website at your shop in Gilesgate?

We don’t stock all items in our studio, but by appointment we can arrange to have the items you wish to view there upon request.